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Laché has Upgraded! 🎪

As of July 9th, we've rolled out a brand-new booking and account system - and we're excited! Here's the quick version, with more detail coming to this page soon. So bookmark it :)



Need Help?

Email support@lachemove.com - our team reads it daily and will get you sorted. You can also always ask at the front desk.


See you in the air! - The Laché Team

Getting Into the New System

Family & Child Accounts

Memberships, Passes & Credits

Booking & Cancellations

Payments & Balances

Open Gym

Class Levels & Prerequisites

Private Lessons & Parties

Virtual / Zoom Classes

Waivers

Getting Into the New System

My email isn't finding my account - what now?
How do I log in the first time?
Which app do I download?
Can I book from a computer instead?
Do I need to set anything back up?

Family & Child Accounts

How do parent and child accounts work now?
Does my child need their own email?
What can I do from my account, and what needs my child's account?
Where does my child's membership live?
Something looks off with my family's accounts.

Memberships, Passes & Credits

Did my membership and passes carry over?
A pass I had isn't showing.
How does credit rollover work?
How do I use my monthly guest pass?
How do I cancel my membership?

Booking & Cancellations

How far ahead can I book?
How does the waitlist work?
What's the cancellation policy?
Can I see my bookings and cancellations?

Payments & Balances

Do I need to re-enter my card?
I had money on my account - where did it go?
My payment didn't go through - what happens?

Open Gym

How do I check in for open gym?
How do open gym passes work?

Class Levels & Prerequisites

Why can't I book a certain class?
How do I get cleared for the next level?

Private Lessons & Parties

Can I still book private lessons and parties?

Virtual / Zoom Classes

Where do I find my Zoom link?

Waivers

Why am I being asked to sign a waiver?