FAQs

• Inspire Creativity, Connection, and Joy

• Challenge your Comfort Zone to Overcome Past Limitations

• Empower Through Trust, Flexibility, and Skilled Guidance

• Work Together towards Continuous Evolution for Laché and our Clients

• Communicate with Transparency and Interact with Mutual Respect

• Radically Accept Yourself and Others

It is a period of time where you are welcome to use any area or equipment that is not currently in use by a class or lesson, or otherwise reserved. You can ask the front desk member to help you with rigging for aerials, and to just check what space is available when. Please practice wisely – do not do activities or use equipment if you are not safely aware of how to do so.

We are open weekdays from 5-10pm and weekends from 10am-6pm. We have the following additional daytime hours: Monday 1-3pm, Tues/Thurs 10am-12pm, and Friday 3-5pm. So basically, anytime we’re open is open gym. Please note though, scheduled classes and services get precedence to points and equipment. We recommend calling ahead of visiting to check on space availability. And watch our Facebook, Google maps, and Instagram for any changes to normal business hours.

Our schedule is always a good way to tell what classes will be happening. For open gym, if we have adjusted hours for holidays or special events, you can find updates on our hours on google maps.

Most of our classes have levels, and each level has prerequisite skills and strength requirements you need to demonstrate in order to move up. You can find these in each ‘Class Description’ on our schedule. Optimally you will show these to an instructor either over time taking classes with them, or in a private evaluation. If you’re a visiting student with prior aerial experience, please email us at info@lachemove.com with links to videos of you demonstrating our prerequisites within the last 6 months for our coaches to evaluate and clear you for higher levels!

Our adult classes are aged at 16 years old and higher. We do this to create an appropriate space for social emotional development of our youth students, and allow for adult classes to be catered to our adult clients. On occasion, we may make exceptions per coach approvals for older teenage clients, but this requires an evaluation to determine maturity and attention span abilities of the child to participate in an adult class.

You still will need to create an account – this is your access to the system, and contains your contact and billing information, but you will then create a connected profile for your child. We’ve created this video to walk you through how to create a profile and switch to their profile. If you want to purchase items for your child to use, be sure to purchase classes and services under their profile, or reach out to us via email/text to transfer and share passes.

In general, you’re going to be moving so you want something you’re comfortable moving in! Flexible, elastic clothing works best. Beyond that, things like trampoline and fabric can catch things like earrings. Eek!, And many of our apparatuses can be damaged easily by metal or hard clothing pieces or jewelry, so it is best to make sure anything that isn’t going to catch or scratch an apparatus (hidden zippers are fine for example, but a zipper pull, or earring or ring may catch on an apparatus) is removed.

Various shoes are allowed in the studio. Sneakers are strongly recommended in the parkour area, but please leave any dirty shoes at the front, and no shoes (except those specifically for that purpose) are allowed on the red carpeted areas or trampolines.

Running late happens! Austin traffic, right? We ask that our students make every effort to be no later than 10 minutes late. This is especially true for our level 1 and level 2 classes, as often students at this level have not quite learned how to properly warm themselves up yet, and being warmed up is essential to participating in class safely. Students who are more than 10 minutes late may not be permitted to participate in class, but we ultimately leave it to the discretion of the instructor.Various shoes are allowed in the studio. Sneakers are strongly recommended in the parkour area, but please leave any dirty shoes at the front, and no shoes (except those specifically for that purpose) are allowed on the red carpeted areas or trampolines.

We don’t have any monetary class cancellation fees! If you early cancel more than 4 hours before class start time, you will get your class credit back to your account to be used towards a future class. But, if you cancel less than 4 hours out as we have already booked the coach, you will lose that class credit and be considered a late cancellation. If you have any extenuating circumstances please text or call to let us know.

As long as classes hit minimum enrollment (2 sign ups 4 hours prior to class), your class will be held. Classes that do not hit enrollment will be canceled 4 hours in advance and your class will automatically go back to your account for future use. Sometimes emergencies happen with our coaches that don’t allow us to notify 4 hours ahead of time. In that case, we will make every attempt to find sub coverage, but in the event we can’t, the class will be canceled and your purchase option used for class will automatically go back to your account for future usage. We try our best to not cancel classes unless we have no other options!

We want everyone to enjoy themselves, and these policies are required to be observed for the sake of everyone’s safety . Our staff will help provide reminders to you and your child about these policies. If repeated reminders are necessary, we may ask for a different future behavior change.

Kids (under the age of 18) must be supervised at all times in the studio unless otherwise permitted by management. Children are also expected to abide by good gym etiquette, ensuring reasonable volume and respecting the space of others.

The following constitutes supervision:

• Instructors are only supervising children during classes or lessons..

• A parent/guardian is REQUIRED to be in the studio to supervise children in the studio space before or after classes.

• If a parent drops off early or is late for pick up, the child must wait in the seating room area. Please try to not be late picking up and know the studio may not be open before class.

• Laché staff is not responsible for any child outside of scheduled class or lesson times.

• The supervisor must be within intervening distance for the child's safety, variable based on experience and maturity.

• Children less than 5 must have a parent or guardian by their side, unless otherwise permitted by management.

Conduct:

• Rough housing with one another is not permitted. All physical contact should be for the purposes of practicing movement specifically related to tumbling, acro, aerials or parkour.

• When moving throughout the gym, kids should be careful to avoid running or walking through classes that are actively taking place.

• Jumping off of equipment is not permitted unless guided by an instructor to do so as part of a movement practice.

• No running in front of or around others while they are actively using an apparatus.

• Must wait for explicit instruction before mounting an apparatus either:

• From the instructor during class or a lesson or

• From the rigging assistant during a parent supervised open-gym visit

Shoes, Food, and Drinks:

• No food or drink (other than water) is permitted outside of the front seating area.

• No outdoor shoes are allowed on the mats or trampolines.

Yes - see our Membership Hold Policy for full details and stipulations.